Customer Excellence MENA Summit 2025

The Customer Excellence MENA Summit 2025, organized by Pronovea, will be held 25–26 November 2025 in Abu Dhabi. This high-impact summit brings together CX leaders, AI innovators, and operational strategists from the MENA region to explore the future of customer experience—anchored in trust, personalization, and generative AI transformation.

Key Highlights

• Visionary insights on hyper-personalization, emotional intelligence in CX, and omnichannel journeys across telecom, retail, banking, and more.

• Deep dive panels into AI-powered contact centers, Voice of Customer (VoC) analytics, and chatbot evolution.

• Regional case studies in CX excellence from leading brands including Schneider Electric, Atlantis Resort, National Bank of Oman.

• Abundant networking opportunities including curated peer cohorts, interactive breakout sessions, and CX benchmarking forums

Who Should Attend?

• CX, Digital, and Operations leaders from telco, retail, banking, FMCG, hospitality, and healthcare sectors

• Heads of Customer Insights, Loyalty, and Contact Center operations

• AI practitioners, VoC analysts, UX/CX strategists, and innovation managers

• Transformational leaders in loyalty, retention, and customer operations teams

• Consultants, analysts, and vendors focused on CX, AI, and digital transformation.

Event Features

• Keynotes & Panels: Covering future CX models, generative AI use cases, and transparent data-driven personalization

• Case Study Breakouts: Regional implementations in banking, hospitality, and utilities featuring live examples and ROI outcomes

• Interactive Workshops & Networking: Problem-solving labs on VoC analytics, generative AI customer assistants, and UX-CX integration