What is the event focus?

Elevating customer experience via AI-enabled personalization, emotional intelligence in service, and integrated omnichannel strategies in MENA markets.

Where and when is the event taking place?

25–26 November 2025 in Abu Dhabi—specific venue to be announced.

Why you should not miss it?

If you're steering customer experience in the Middle East, this summit arms you with frameworks for blending AI and empathy, transforming loyalty programs, and redefining digital-first service models

Is there a dress code for the event?

Business professional attire is recommended for all delegates.

Customer Excellence MENA Summit 2025

Name: Customer Excellence MENA Summit 2025
Start: 2025-11-25T09:00:00+00:00
End: 2025-11-26T17:00:00+00:00
Location: Abu Dhabi Yas Island

About this event

The Customer Excellence MENA Summit 2025, organized by Pronovea, will be held 25–26 November 2025 in Abu Dhabi. This high-impact summit brings together CX leaders, AI innovators, and operational strategists from the MENA region to explore the future of customer experience—anchored in trust, personalization, and generative AI transformation.

Key Highlights

Visionary insights on hyper-personalization, emotional intelligence in CX, and omnichannel journeys across telecom, retail, banking, and more.
Deep dive panels into AI-powered contact centers, Voice of Customer (VoC) analytics, and chatbot evolution.
Regional case studies in CX excellence from leading brands including Schneider Electric, Atlantis Resort, National Bank of Oman.
Abundant networking opportunities including curated peer cohorts, interactive breakout sessions, and CX benchmarking forums

Who Should Attend?

CX, Digital, and Operations leaders from telco, retail, banking, FMCG, hospitality, and healthcare sectors
Heads of Customer Insights, Loyalty, and Contact Center operations
AI practitioners, VoC analysts, UX/CX strategists, and innovation managers
Transformational leaders in loyalty, retention, and customer operations teams
Consultants, analysts, and vendors focused on CX, AI, and digital transformation.

Event Features

Keynotes & Panels: Covering future CX models, generative AI use cases, and transparent data-driven personalization
Case Study Breakouts: Regional implementations in banking, hospitality, and utilities featuring live examples and ROI outcomes
Interactive Workshops & Networking: Problem-solving labs on VoC analytics, generative AI customer assistants, and UX-CX integration

Customer Excellence MENA Summit 2025 was a Business & Management event that took place 25-26 Nov 2025 at Abu Dhabi Yas Island, Abu Dhabi, United Arab Emirates.