Customer Experience Live Show Middle East 2025

Event Agenda & Schedule:

Below is a general structure based on previous events:

• Day 1:

  • Morning: Registration and Opening Keynote​

  • Midday: Roundtable Discussions.​

  • Afternoon: Strategic Deep-Dive Sessions and Networking Breaks​

• Day 2:

  • Morning: Workshops and Interactive Roundtables​

  • Midday: Executive Panel Discussions​

  • Afternoon: Customer Experience Live Awards Ceremony and Closing Remarks​

Why You Shouldn't Miss This Event

• Industry Recognition: Gain insights from award-winning CX initiatives and understand best practices that drive success.​

• Networking Opportunities: Connect with CX professionals, solution providers, and industry leaders to expand your professional network.​

• Innovative Solutions: Explore the latest technologies and strategies in the exhibition area, showcasing cutting-edge solutions to enhance customer experience.​

• Professional Development: Participate in workshops and sessions designed to equip you with actionable strategies to implement within your organization

The Customer Experience Live Show Middle East 2025 is the region's premier event dedicated to advancing digital customer experience strategies. Held in 13-14 May at the JW Marriott Hotel Marina in Dubai, this prestigious show brings together top-tier CX professionals to discuss and share insights on leveraging digitization for organizational growth. Attendees can expect a comprehensive agenda featuring keynote presentations, panel discussions, strategic deep-dives, and networking opportunities with industry leaders.

Key Highlights

1. Power-Packed Agenda: Engage with CX and Contact Center leaders as they share transformative strategies that position customer experience as a key growth driver.​

2. Customer Experience Live Awards 2024: Participate in the region's most prestigious CX awards, featuring 18 categories that recognize excellence and innovation in customer experience initiatives.​

3. Strategic Deep-Dives: Join dedicated brainstorming sessions to discuss and address current challenges, fostering an interactive environment for benchmarking with industry counterparts.​

4. Executive Panel Discussions: Attend sector-focused sessions with live Q&A segments, providing solutions to pressing challenges and insights into the latest industry trends

Who Should Attend?

• Chief Customer Officers (CCOs): Executives responsible for overall customer experience strategy and implementation.​

• Customer Experience Managers: Professionals overseeing customer satisfaction and engagement initiatives.​

• Contact Center Directors: Leaders managing contact center operations and customer service teams.​

• Digital Transformation Leaders: Individuals driving digital innovation within their organizations.​

• Marketing and Brand Managers: Professionals focused on enhancing brand value through improved customer interactions.​