CustomerX 2026

CustomerX is a two-day cross-sector commerce summit at Olympia London about growing a business's share of the customer's spend across sectors. It brings together leaders from retail, D2C brands, marketplaces, media, fintech, travel, hospitality and technology to compare what works in engagement, conversion and retention, with stages, closed-door think tanks, hosted meetings and a show floor of solution providers.

Agenda formats

The 2026 programme is split across stages and focused tracks.

• Gateway Stage
• Changemaker Theatre
• Marketplaces
• CommerceAI
• Commerce Media
• Closed-door Think Tanks

Who attends

C-suite and board-level executives and directors and heads of marketing, commerce, digital, CX and loyalty, from retailers, brands, marketplaces, groceries, media and streaming, financial services, gaming, travel, hospitality and education.

Hosted meetings and show floor

Brand-side attendees on the Commercial Leaders Pass get three matched 10-minute one-to-one meetings with relevant solution providers, and a show floor presents products, services and start-ups built for cross-sector growth.

Tickets & passes

• Commercial Leaders Pass — Free: Brand-side leaders; includes 3 matched 1-2-1 meetings
• Agency & Advisory Pass — GBP 195: + VAT; for businesses advising consumer-facing brands
• Technology Provider Pass — GBP 995: + VAT; platforms, software and technical solutions
• Press Pass — Free: Accredited journalists, editors and analysts