4th Government CX Summit 2026

The Government CX Summit returns to Abu Dhabi for its fourth edition, gathering senior leaders from UAE federal and local government, semi-government entities and technology providers to look at how public services are being redesigned around the citizen. The 2026 theme centres on digital, intelligent and citizen-centric governance, with a focus on how AI, data, automation and design thinking can make government experiences seamless, trusted and inclusive.

What's covered

The organisers have set six key themes for 2026, explored through executive panels, technology sessions and industry case studies across a single morning programme.

• Intelligent and AI-driven government CX
• Data, personalisation and predictive analytics
• Omnichannel and unified citizen experience
• Trust, transparency and ethical AI
• Human-centred service design and design thinking
• Measuring CX impact and service excellence

Who attends

The audience is drawn from UAE government and semi-government entities, alongside solution providers working with the public sector.

• Directors General and Executive Directors
• Heads of Customer Experience and Service Excellence
• Digital Transformation and Innovation leaders
• CIOs, CTOs and IT Directors
• CX, AI, data and digital strategy specialists

Format

The event combines a one-day international summit with a one-day exhibition and live CX solution demos, giving vendors of CX platforms, AI and chatbots, analytics, cloud and digital identity, and CRM and contact-centre technology direct access to public-sector buyers.

Key figures

According to the organiser, the 3rd Government CX Summit in 2025 brought together more than 400 stakeholders from government agencies, private enterprises and academia in Abu Dhabi.

Tickets & passes

• Delegate Pass – Government/Ministry employees & officials: For government and ministry staff and other relevant organisations; apply through the registration form
• Delegate Pass – Vendors/Solution providers — USD 1,200: Plus 5% VAT